(i) applies between Nexty LTD (“Nexty” or “we”, “us”, or the “Company”), the owner and provider of <emergency-services24h.com> (“ES24.COM”) and you, the user of ES24.COM;
(ii) applies to our use of any and all personal information (“Personal Information”) by us or provided by you in relation to your use of ES24.COM;
(iii) explains: (a) what Personal information we collect; (b) how we use that Personal information; (c) how we may share that information; (d) how we protect your Personal information; (e) your rights.
- Information we collect
1.1 Personal Information you give us
We collect information that you voluntarily share with us through ES24.COM.
If you are using ES24.COM, you may give us:
(i) Contact information, such as your name, address, telephone number, and email address;
If you participate on ES24.COM as a professional, you may give us:
(i) Contact information, such as your name, email address, address, and telephone number;
(ii) Log-in information, including username and password;
(iii) Application information, such as your experience, skills, eligibility to work, and availability.
1.2 Information we collect through technology
We collect information through technology to enhance our ability to serve you. When you access and use ES24.COM Nexty collects information about you or how you interact with ES24.COM. We describe below a few of the methods we use to collect information through technology.
When you visit ES24.COM, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), emergency, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access ES24.COM to Personal Information you provide us. Where, according to local law, IP addresses and the like are considered Personal Information, we treat them as such.
1.3 Information third parties provide about you
Background Checks: When third parties conduct background checks on Professionals, those third parties share the results of the background check with Nexty.
1.4 Information you provide to a third party
ES24.COM can include links from ES24.COM to sites or applications operated by third parties (“Third-Party Sites”) and plug-ins from Third-Party Sites.
Before ES24.COM places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling ES24.COM to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
2.2 This Website may place the following Cookies:
(i) Strictly necessary cookies ® These are cookies that are required for the operation of a website. They include, for example, cookies that enable you to log into secure areas of a website, use a shopping cart or make use of e-billing services;
(ii) Analytical/performance cookies ® They allow to recognize and count the number of visitors and to see how visitors move around a website when they are using it. This helps us to improve the way a website works, for example, by ensuring that users are finding what they are looking for easily. They are anonymized – they cannot identify individuals;
(iii) Functionality cookies ® These are used to recognize you users return to a website. This enables the personalize of content for the user, greet by name and remember user’s preferences (for example, the choice of language or region);
(iv) Targeting cookies ® These cookies record visits to a website, the pages visited and the links followed. This information are used to make a website and the advertising displayed on it more relevant to user’s interests. They are anonymized – they cannot identify individuals;
(v) Third party advertising and analytics cookies ® These are placed by or on behalf of independent advertisers who are advertising on a website. These cookies may be placed within the advertisement and elsewhere on a website. They are anonymized – they cannot identify individuals. They are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once. They might also allow the advertiser to tailor advertising to users when they visit other websites.
2.3 You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or see:
Internet Explorer: http://windows.microsoft.com/
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings
2.4 You can choose to delete Cookies at any time; however, you may lose any information that enables you to access ES24.COM more quickly and efficiently including, but not limited to, personalization settings.
2.5 This is the list of the Cookies ES24.COM may place. If you would like more information about these Cookies, together with information on how to reject or delete the Cookies, please see their individual privacy policies using the links provided.
- Google Analytics (Google Inc.) ® Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses Personal Information collected for the purpose of evaluating the use of this application, compile reports and share them with other services developed by Google. It is anonymized and could not identify individuals
(ii) Cookie Social Plugin – Social Media Plugin (atuvc) Facebook ® These Cookies allow users to share the contents with a wide range of social networking platforms (for example, they memorize the number of likes).
Facebook policy: https://www.facebook.com/help/cookies/Facebook
(configuration): Access your account. Visit the privacy section.
(iii) Cookie Social Plugin – Social Media Plugin (atuvc) GooglePlus ® These Cookies allow users to share the contents with a wide range of social networking platforms (for example, they memorize the number of Likes).
Google+ policy: http://www.google.it/intl/it/policies/technologie…Google+ (configuration):http://www.google.it/intl/it/policies/technologie…
- Do We Use Web Beacons?
We may include small graphic images or other web programming code, called web beacons (also known as “pixel tags”, “web bugs” or “clear GIFs”), in ES24.COM. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of users. In contrast to Cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on ES24.COM by informing us what content is effective, monitoring how users navigate ES24.COM, counting users of ES24.COM, and counting how many e-mails sent by us were actually opened.
- How we use the personal information we collect
4.1 We use the information we collect to serve our customers and improve your experience at ES24.COM. Some examples include:
(i) Scheduling, rescheduling, and cancelling services;
(ii) Reviewing service professionals;
(iii) Communicating with you by email, telephone, or text message, in accordance with your wishes;
(iv) Managing payments;
(v) Troubleshooting technical problems on the ES24.COM;
(vi) Responding to questions and feedback;
(vii) Continuously evaluating and improving the online and mobile user experience;
(viii) Compliance with the law or to protect the rights, property, or safety of Nexty, our users, or others, including to maintain network and information security, for fraud prevention, and to report suspected criminal acts.
4.2 By using ES24.COM, you expressly consent and agree to accept and receive communications from us, including via text message, calls, and push notifications to the cellular telephone number you provided to us. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. By consenting to being contacted by Nexty, you understand and agree that you may receive communications, including communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, including but not limited to operational communications concerning your use of ES24.COM or Services, updates concerning new and existing features on ES24.COM. You acknowledge that you are not required to consent to receive promotional messages as a condition of using Nexty or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You agree that all consents provided in this section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from Nexty at any time. You may opt-out of receiving all text (SMS) messages from Nexty (including informational or transactional messages) by replying with the word “STOP” to a text message from us; however, you acknowledge that opting out of receiving all texts may impact your use of Nexty. You also acknowledge that Nexty or its third party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services.
4.3 The information described in this section may be transferred to, or processed and stored in, other countries, which may employ greater or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described herein.
4.4 Data Retention
We delete the back-ups of the databases containing your Personal Information after 13 months.
- How we share the information we collect
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, we never sell your Personal Information, or pass it to third parties for marketing purposes without your permission.
We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Nexty, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.
We reserve the right to disclose and transfer your information, including your Personal Information in connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.
- Children’s online privacy protection act compliance
We do not collect any information from anyone under 18 years of age. The ES24.COM, and products and services offered through it, are all directed to people who are at least 18 years old or older. If you are under the age of 18, you are not authorized to use ES24.COM.
- California online privacy protection act compliance/your california privacy rights
California residents who use ES24.COM may request that we provide certain information regarding our disclosure of your Personal Information to third parties for their direct marketing purposes. You can make such a request by e-mail to: email@example.com or by mail to: NextY Ltd, 12 Bridewell Place, Third Floor East, EC4V 6AP, London, United Kingdom.
- How we protect the personal information we collect
The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.
- Your choices regarding the information we collect
You may contact firstname.lastname@example.org to update, correct, or delete your Personal Information.
In addition, you may cancel or modify the communications you have chosen to receive from ES24.COM by following the instructions contained in the communications from us.
- Have questions?
Mailing Address: NextY Ltd, 12 Bridewell Place, Third Floor East, EC4V 6AP, London, United Kingdom