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Emergency Services 24H

Request received

We are matching your request to licensed, insured contractors covering your ZIP code. Keep your phone nearby: they contact you directly.

If the situation has become dangerous: fire, a gas smell, water reaching electrical panels or outlets, or anyone injured: leave the building and call 911 now. Do not wait for a callback.

What happens next

A contractor calls you

Usually within the hour for an active emergency. The call comes from the contractor directly, not from us, so it will show their local number.

You get a price before work starts

Ask for the diagnostic fee, the after-hours rate and whether the diagnostic is credited against the repair. Get it in writing before anyone opens a wall.

You are under no obligation

If the quote is wrong for you, say no. Nothing has been committed and there is no charge for the referral.

While you wait

Most of the damage in a home emergency happens in the first hour. These steps are safe for a homeowner to take without tools.

  • Shut off the water at the main valve if anything is leaking, or the fixture stop if the leak is local
  • Switch off power at the breaker to any circuit near standing water, but never stand in water to reach a panel
  • Move electronics, documents and soft furnishings clear of the affected area
  • Photograph everything before you clean up, from several angles, with timestamps intact for your insurer
  • Do not run a wet-dry vacuum on sewage or on water that has touched electrical wiring
Phone ringing on a kitchen counter with an unknown local number
The callback
Homeowner photographing water damage on a floor with a phone
While you wait
What happens after you submit a request Step 1, You describe it: Trade, ZIP code, what failed, how soon you need someone. Step 2, We match: Routed to contractors licensed for that trade in your ZIP code. Step 3, They call you: The contractor contacts you directly and quotes the job. Step 4, You decide: Hire, or do not. No fee to you either way. What happens after you submit a request 1 You describe it Trade, ZIP code, whatfailed, how soon you needsomeone. 2 We match Routed to contractorslicensed for that trade inyour ZIP code. 3 They call you The contractor contacts youdirectly and quotes thejob. 4 You decide Hire, or do not. No fee toyou either way. Emergency Services 24H is paid a referral fee by the contractor. You pay nothing for the match.
You are at step three. The contractor contacts you directly, from their own number.
If the situation changes while you wait Stop. Call 911 first: A gas smell develops; Smoke, sparks or a burning smell; Water reaches outlets or the electrical panel; Anyone is injured or feels unwell. Contractor tonight: The damage spreads to another room or storey; No contractor has called within an hour; You need to correct a detail on the request. Can wait for an appointment: Photographing damage before you clean up; Moving contents clear of the affected area; Finding your policy number for the claim If the situation changes while you wait Stop. Call 911 first Leave the building A gas smell develops Smoke, sparks or a burning smell Water reaches outlets or theelectrical panel Anyone is injured or feels unwell Contractor tonight Damage is compounding The damage spreads to another roomor storey No contractor has called within anhour You need to correct a detail onthe request Can wait for an appointment Book in normal hours Photographing damage before youclean up Moving contents clear of theaffected area Finding your policy number for theclaim When in doubt, treat it as the more serious lane. A false alarm costs nothing.
If anything moves into the left lane, stop waiting for the callback and call 911.

Need to change something on your request, or did not hear back? Contact us and we will re-route it.