Contact us
If something has failed and you need a contractor, the form below is the fastest route. For anything else, the right desk is listed underneath it.
24/7 dispatch network
Request a contractor
Nine trades, nationwide, 24 hours a day. Tell us what has failed and how soon you need someone, and licensed contractors covering your area contact you directly.
Fire, a gas smell, or an injury? Leave the building and call 911 first, then your gas utility or power company. Use this form once you are safe.
What is the fastest way to get help right now?
Submit the request form on this page. It reaches dispatch immediately, at any hour, and matched contractors call you directly rather than routing you through a queue; there is no inbound phone line yet. If the situation involves fire, gas or injury, call 911 first and use the form afterwards.
Have these ready for the call
The contractor’s first three questions are almost always the same. Having the answers shortens the call and gets you a tighter number.
- What failed, and when it started
- The make, model and rough age of the equipment
- Whether you have already shut off water, power or gas
- How the contractor gets in, and where to park
Other desks
Not an emergency?
These go to a mailbox rather than the dispatch network, so expect a reply in one business day rather than an hour.
I need a contractor
Use the request form on this page. It reaches the dispatch network immediately, day or night, and is the fastest route to someone who can actually fix the problem.
A contractor issue
Nobody called back, or the job went wrong. Email us with the date of the request, the trade and the phone number you submitted, and we will re-route it or pull the contractor from the network.
[email protected]Privacy and data requests
To get a copy of what we hold, correct it, or have it deleted, email from the address on the request.
[email protected]Contractors, advertisers and writers
To join the network, buy a placement, or pitch an article, see the advertising and contributor pages linked in the footer.
See advertising optionsBefore you contact anyone
A surprising share of the requests that come through this form are situations where the right first call is not a contractor at all. This is the split that matters.
What to have ready when you send a request
The difference between a request that gets a call back in twenty minutes and one that sits is almost always detail. A contractor deciding whether to drive out at 1am is pricing risk, and vagueness reads as risk. Four things do most of the work.
- Where you are, precisely. The street and the ZIP, not just the metro name: one city name can span areas that different contractors serve on different terms.
- What is happening right now, in plain words - water still running, breaker will not stay on, no heat since this morning - rather than a diagnosis you are not sure of.
- How long it has been happening, because an hour-old leak and a three-day one are different jobs.
- Whether anything has been shut off: the water main, the breaker, the gas. That one changes the urgency more than anything else you can tell them.
If you know the make and model of the failed unit, add it. If you have a photo of the fault or the nameplate, mention that you have one. Neither is required, and you should not go looking for either in a situation that is still actively getting worse.
What happens to your request
It goes to independent contractors who cover your trade in your area, and one of them calls you. Emergency Services 24H is not a contractor and employs no crews. We route the request and are paid a referral fee by whoever takes it, which is why the service costs you nothing.
Any price you are given comes from the contractor, on their own terms, and it is yours to accept or decline. Nothing on this site is a quote. If a number does not match what our guides describe, ask: after-hours multipliers, trip fees and minimum charges are normal, but they should be explained rather than appear at the end.
Contractors in the network are expected to hold current licensing and insurance for the work they take. You are still entitled to ask for both at the door, and a professional will expect the question. If somebody arrives who cannot produce them, do not let the work start, and tell us.
When something goes wrong
Tell us. The two things we can act on are a request nobody answered and a contractor who behaved badly, and both need the same details: the phone number you submitted, the date and rough time, and the trade. With those we can re-route a stalled request or remove a contractor from the network.
What we cannot do is arbitrate a billing dispute or intervene in a contract you signed. That agreement is between you and the contractor, and we were not party to it. What we can do is tell you what we know about how that kind of job is normally priced, and stop routing further requests to them.
Call 911 or the utility, not us
- Gas smell anywhere on the property
- Fire, smoke, or sparks from wiring
- Water at outlets or the electrical panel
- A carbon monoxide alarm sounding
- Anyone injured or feeling unwell indoors
Use the request form
- Water entering and not stopping
- No heat below freezing outside
- Sewage backing up indoors
- Locked out overnight or in extreme weather
- Structural damage after a storm
Email, and it can wait
- A question about a request you already sent
- A billing or contractor complaint
- A privacy or data-deletion request
- Advertising, contributor or partnership inquiries
- Anything where nothing is getting worse
Straight answers
Common questions
The questions homeowners actually search for on this problem, answered in plain language.
Browse all guidesHow quickly will someone contact me?
In a metro area, most contractors call back within the hour on an active emergency. Severe weather stretches that, because demand spikes across a whole region at once. If an hour passes with no call, email support with the phone number you submitted and we re-route the request rather than leaving it sitting.
Can I call you instead of using the form?
Not yet. There is no inbound phone line while the network is being built out, and a number that rings unanswered at 2am would be worse than none at all. The form reaches dispatch immediately and the contractor calls you, usually faster than a queue would.
I made a mistake on my request. Can I change it?
Submit a second request with the corrected details and mention the correction in the description field, or email support. Do not wait for the first contractor to call so you can correct it then, because the wrong trade may mean nobody is dispatched at all.
Will you sell my details to anyone else?
Your details go to contractors matched to your request so they can call you, and nowhere else. They are not sold to advertisers or data brokers. The privacy policy sets out exactly who receives what, how long it is kept, and how to have it removed.
How do I stop the calls and texts?
Reply STOP to any text from a contractor to opt out of that sender, and ask any caller to add you to their do-not-call list. To have us stop contacting you entirely and delete your request, email [email protected] from the address you submitted.
Do you charge homeowners anything?
No. Submitting a request is free and there is no obligation to hire the contractor who calls. We are paid a referral fee by contractors in the network. What you pay for the repair is agreed between you and the contractor, and should always be in writing before work begins.