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Emergency Services 24H

Contact us

If something has failed and you need a contractor, the form below is the fastest route. For anything else, the right desk is listed underneath it.

24/7 dispatch network

Request a contractor

Nine trades, nationwide, 24 hours a day. Give us the ZIP code and what has failed, and licensed contractors covering your area contact you directly.

Fire, a gas smell, or an injury? Leave the building and call 911 first, then your gas utility or power company. Use this form once you are safe.

By submitting this request you agree that Emergency Services 24H and the licensed contractors in its network may contact you at the phone number and email you provided, including by automated dialing system, prerecorded message, or text. Consent is not a condition of purchase. Message and data rates may apply. You can opt out at any time. See our privacy policy and terms.

Free to submit. No obligation to hire.

What is the fastest way to get help right now?

Submit the request form on this page. It reaches dispatch immediately, at any hour, and matched contractors call you directly rather than routing you through a queue. There is no inbound phone line yet. If the situation involves fire, gas or injury, call 911 first and use the form afterwards.

Night kitchen table with a notepad, torch and keys during a home emergency

Have these ready for the call

The contractor's first three questions are almost always the same. Having the answers shortens the call and gets you a tighter number.

  • What failed, and when it started
  • The make, model and rough age of the equipment
  • Whether you have already shut off water, power or gas
  • How the contractor gets in, and where to park

Other desks

Not an emergency?

These go to a mailbox rather than the dispatch network, so expect a reply in one business day rather than an hour.

I need a contractor

Use the request form on this page. It reaches the dispatch network immediately, day or night, and is the fastest route to someone who can actually fix the problem.

A contractor issue

Nobody called back, or the job went wrong. Email us with the ZIP code and the date of the request and we will re-route it or pull the contractor from the network.

[email protected]

Privacy and data requests

To get a copy of what we hold, correct it, or have it deleted, email from the address on the request.

[email protected]

Contractors, advertisers and writers

To join the network, buy a placement, or pitch an article, see the advertising and contributor pages linked in the footer.

See advertising options

Before you contact anyone

A surprising share of the requests that come through this form are situations where the right first call is not a contractor at all. This is the split that matters.

Who to call first Stop. Call 911 first: Gas smell anywhere on the property; Fire, smoke, or sparks from wiring; Water at outlets or the electrical panel; A carbon monoxide alarm sounding; Anyone injured or feeling unwell indoors. Contractor tonight: Water entering and not stopping; No heat below freezing outside; Sewage backing up indoors; Locked out overnight or in extreme weather; Structural damage after a storm. Can wait for an appointment: A question about a request you already sent; A billing or contractor complaint; A privacy or data-deletion request; Advertising, contributor or partnership enquiries; Anything where nothing is getting worse Who to call first Stop. Call 911 first Leave the building Gas smell anywhere on the property Fire, smoke, or sparks from wiring Water at outlets or the electricalpanel A carbon monoxide alarm sounding Anyone injured or feeling unwellindoors Contractor tonight Damage is compounding Water entering and not stopping No heat below freezing outside Sewage backing up indoors Locked out overnight or in extremeweather Structural damage after a storm Can wait for an appointment Book in normal hours A question about a request youalready sent A billing or contractor complaint A privacy or data-deletion request Advertising, contributor orpartnership enquiries Anything where nothing is gettingworse When in doubt, treat it as the more serious lane. A false alarm costs nothing.
The left lane is a 911 or utility call. The middle lane is the request form. The right lane is email, and can wait for business hours.
Homeowner typing a service request on a phone beside a leaking pipe under a sink
Sending a request from beside the failure
What happens after you submit a request Step 1, You describe it: Trade, ZIP code, what failed, how soon you need someone. Step 2, We match: Routed to contractors licensed for that trade in your ZIP code. Step 3, They call you: The contractor contacts you directly and quotes the job. Step 4, You decide: Hire, or do not. No fee to you either way. What happens after you submit a request 1 You describe it Trade, ZIP code, whatfailed, how soon you needsomeone. 2 We match Routed to contractorslicensed for that trade inyour ZIP code. 3 They call you The contractor contacts youdirectly and quotes thejob. 4 You decide Hire, or do not. No fee toyou either way. Emergency Services 24H is paid a referral fee by the contractor. You pay nothing for the match.

Straight answers

Common questions

The questions homeowners actually search for on this problem, answered in plain language.

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How quickly will someone contact me?

For an active emergency in a metro ZIP code, most contractors call back within the hour. Severe weather stretches that, because demand spikes across a whole region at once. If an hour passes with no call, email support with your ZIP code and we re-route the request rather than leaving it sitting.

Can I call you instead of using the form?

Not yet. There is no inbound phone line while the network is being built out, and a number that rings unanswered at 2am would be worse than none at all. The form reaches dispatch immediately and the contractor calls you, usually faster than a queue would.

I made a mistake on my request. Can I change it?

Submit a second request with the corrected details and mention the correction in the description field, or email support. Do not wait for the first contractor to call so you can correct it then, because a wrong trade or wrong ZIP code may mean nobody is dispatched at all.

Will you sell my details to anyone else?

Your details go to contractors matched to your request so they can call you, and nowhere else. They are not sold to advertisers or data brokers. The privacy policy sets out exactly who receives what, how long it is kept, and how to have it removed.

How do I stop the calls and texts?

Reply STOP to any text from a contractor to opt out of that sender, and ask any caller to add you to their do-not-call list. To have us stop contacting you entirely and delete your request, email [email protected] from the address you submitted.

Do you charge homeowners anything?

No. Submitting a request is free and there is no obligation to hire the contractor who calls. We are paid a referral fee by contractors in the network. What you pay for the repair is agreed between you and the contractor, and should always be in writing before work begins.