Emergency Services 24H matches your request to independent local contractors. Here is what that means for cost, timing and who actually does the work.
How the service works
The short version: the match is free, the work is done by independent local contractors rather than by us, and you are never obliged to hire anyone who contacts you. Browse what we cover on the services page, or send your request straight through Emergency Services 24H.
What happens after you submit a request: who sees it, who calls you, and that the decision to hire stays yours.
Before you request a contractor
If the situation is dangerous right now (a gas smell, a fire, or water at the electrical panel) treat it as a 911 call first and read the answers below afterwards. Everything here is about getting the right trade moving, not about an emergency that needs the fire service or your utility.
What this page answers
The questions below are the ones people ask most before they send a request:
What a call actually costs, and who pays the referral fee.
Who turns up: independent local contractors, not our own crews.
How fast you can expect contact once you submit.
How to confirm the contractor is licensed and insured.
If something is not covered here, you can contact us directly. The answers are the same ones repeated across the individual service guides, so nothing here contradicts the rest of the site.
Straight answers
Common questions about the service
The questions we get most about how the free match works, who pays us and what to expect.
Yes. Submitting a request is free. The contractors in the network pay the referral fee, not you, and there is no obligation to hire the contractor who contacts you.
Do you send your own technicians?
No. Emergency Services 24H is a referral service, not a contractor. We do not employ technicians and we do not perform the repair work. We route your request to independent local contractors who work in that trade in your area, and they contact you directly to quote and schedule.
What should I do in a life-threatening emergency?
Call 911 first. For a gas smell, a fire, or water reaching the electrical panel, leave the building and call the emergency services or your utility before you do anything else. The matching service is for getting a contractor moving, not for a situation that needs 911.
How quickly will a contractor contact me?
That depends on which contractors cover your area and how many are available when you submit. Because the work is done by independent local firms rather than by us, we cannot promise a specific response time; the request goes out as soon as you send it.
How do you decide which contractor contacts me?
Your request is routed to contractors who cover your location and work in the trade you need. More than one may reach out, which lets you compare before you commit.
Do I have to hire the contractor who calls?
No. There is no obligation. Comparing quotes and declining is expected, and nothing you submit commits you to a job.
How do I confirm a contractor is licensed and insured?
Ask the contractor directly and confirm their license for your exact job with your state licensing board before work begins. Licensing rules vary by state and trade, so the authoritative check is always your own state board rather than any claim made during the call.
What does using the service cost me?
Nothing for the match itself. You pay the contractor you choose for the work they do, at the price you agree with them. Always get the trip fee and hourly rate confirmed on the phone before anyone is dispatched.
24/7 dispatch network
Tell us what has failed and where you are
Tell us what has failed and how soon you need someone. We route your request to local contractors covering your area, and they contact you directly.
Fire, a gas smell, or an injury? Leave the building and call 911 first, then your gas
utility or power company. Use this form once you are safe.